CarPeeps Vehicle Return Policy

1. Definitions

  • "Consumer": An individual purchasing a vehicle for personal use, not for business purposes.​

  • "Fault": A defect present at the time of sale that renders the vehicle of unsatisfactory quality, unfit for purpose, or not as described.​

  • "Wear and Tear": Deterioration resulting from normal usage, considering the vehicle's age and mileage.​

2. Statutory Rights

This policy operates in conjunction with your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.​

3. Short-Term Right to Reject (First 30 Days)

  • Eligibility: Applicable if the vehicle exhibits a fault as defined above.​

  • Process:

    • Notify CarPeeps in writing within 30 days of purchase.​

    • Cease using the vehicle immediately upon identifying the fault.​

    • Return the vehicle to CarPeeps at your expense, unless otherwise agreed.​

  • Refund: Full purchase price, processed within 14 days of agreement.​

4. Repair or Replacement (31 Days to 6 Months)

  • Eligibility: Faults presumed to have been present at the time of sale.​

  • Process:

    • Notify CarPeeps in writing, providing details of the fault.​

    • CarPeeps will assess and, if appropriate, offer a repair or replacement.​

    • If the initial repair or replacement fails, you may request a refund, subject to a reasonable deduction for usage.​

5. Post 6 Months

  • Eligibility: Faults that can be proven to have existed at the time of purchase.​

  • Process:

    • Provide evidence (e.g., independent expert report) that the fault was present at the time of sale.​

    • CarPeeps will evaluate the claim and respond accordingly.​

6. Distance Sales (Online Purchases)

  • Cooling-Off Period: 14 days from the day after delivery.​

  • Conditions:

    • Vehicle must be returned in the same condition as received.​

    • Mileage must not exceed 50 miles from the recorded delivery mileage.​

    • Any deterioration may result in a deduction from the refund.​

    • Return transportation costs are the responsibility of the customer.​

7. Exclusions

The following are not covered under this return policy:​

  • Wear and Tear: Issues arising from normal wear and tear, including but not limited to tyres, brake pads, and wiper blades.​

  • Accidental Damage: Damage occurring after delivery due to accidents or misuse.​

  • Modifications: Any alterations made to the vehicle post-purchase without prior written consent from CarPeeps.​

  • Commercial Use: Vehicles used for commercial purposes unless explicitly agreed upon at the time of sale.​

8. Return Procedure

To initiate a return:

  • Contact CarPeeps Customer Service at [insert contact details].​

  • Provide your purchase details and reason for return.​

  • Arrange for the vehicle to be returned to CarPeeps premises.​

9. Refund Processing

  • Refunds will be processed within 14 days of CarPeeps agreeing to the return.​

  • Refunds will be made using the original payment method unless otherwise agreed.​

10. Amendments

CarPeeps reserves the right to amend this policy at any time. Any changes will be communicated to customers and will not affect existing contracts.​